At Product Forge (“we”, “us”, “our”), your privacy is important. This Privacy Policy explains how we collect, use, and protect information when you use our website, Shopify app, and related services (“Services”).

1. Information We Collect

• Information you provide: account details (name, email, password), billing details (processed securely via Shopify Payments/Stripe), and support requests (via email or Crisp chat).
• Automatically collected: log data (IP address, browser type, operating system, error logs), device details, and usage analytics.
• From Shopify: store information, products, and order data (only as required to attach customizations to orders). We do not use this data outside of app functionality.
• File uploads: if enabled, customer-uploaded images or documents are stored securely (Google Cloud Storage/AWS S3) and retained only for order fulfilment.
• Crisp chat: Crisp may process visitor metadata (IP, device, messages) when you contact support.
• Marketing site: cookies, analytics (Google Analytics), and optional ad pixels to measure performance.

2. How We Use Information

• Provide, operate, and improve our Services.
• Process payments and manage subscriptions.
• Respond to support requests.
• Monitor app performance and resolve issues.
• Send important account and service updates.
• Comply with legal obligations.

We never sell or rent your data.

3. Sharing of Information

• Service providers: trusted partners (hosting, database, storage, analytics, payments, Crisp support).
• Legal compliance: when required by law or legal process.
• Business transfers: in case of a merger, acquisition, or sale of assets.

4. Data Retention

• Account data: retained while your account is active.
• Shopify data: deleted on app uninstall (subject to backups/legal requirements).
• Uploads: stored only as long as needed for order fulfilment.
• Support messages: retained for service history.

5. Security

We use industry-standard safeguards (encryption, secure storage, restricted access). No system is 100% secure, but we work to protect your data from unauthorized access.

6. Your Rights

Depending on your location (e.g., UK/EU GDPR, California CCPA), you may have the right to:

• Access, update, or delete your data.
• Request a portable copy of your data.
• Restrict or object to processing.
• Withdraw consent where applicable.
• Complain to your local data authority.

To exercise rights, email us at support@product-forge.app.

7. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, analyze usage, and improve services. You can manage cookies in your browser settings.

8. Children’s Privacy

We do not knowingly collect data from individuals under 16. If we learn we have done so, we will delete it promptly.

9. International Transfers

Your data may be transferred outside your country (e.g., to the US or EU) where our providers operate. We implement safeguards consistent with GDPR and other laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new “Last Updated” date.

11. Contact Us

Product Forge
Email:support@product-forge.app